Refund & Cancellation

1. Cancellation Policy

• ✦You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
• ✦To cancel an order, please contact us at monikasfashion.test@gmail.com or call +91 7596 067 697 / +91 90292 09007 with your order ID and registered email address.
• ✦Once the order has been dispatched, it cannot be cancelled. You may, however, initiate a return after receiving the product.
• ✦Cancellation requests are processed within 1–2 business days.

2. Refund Eligibility

• ✦Refunds are applicable only if the product received is damaged, defective, or significantly different from what was described on the website.
• ✦The product must be unused, unwashed, and in its original packaging with all tags intact.
• ✦Refund requests must be raised within 7 days of receiving the product.
• ✦Items purchased during clearance sales or marked as non-returnable are not eligible for refund.

3. Defective Product – Video Proof Required

• ✦If you receive a defective product, you must record an unboxing video at the time of opening the package. This video serves as proof of the defect and is mandatory to process your claim.
• ✦The video should clearly show the sealed package, the opening process, and the defect in the product.
• ✦Upon verification of the video proof, a replacement will be provided for the defective product at no additional cost.
• ✦Claims without a valid unboxing video may not be accepted. We recommend recording every delivery as a precaution.

4. How to Request a Refund

• 1.Email us at monikasfashion.test@gmail.com with your order ID, reason for return, and clear photographs of the product.
• 2.Our team will review your request and respond within 2–3 business days.
• 3.If approved, we will provide you with return shipping instructions.
• 4.Once we receive the returned product and verify its condition, the refund will be initiated.

5. Refund Processing

• ✦Approved refunds will be credited to your original payment method within 7–10 business days after we receive the returned item.
• ✦Bank processing times may vary. If you do not receive your refund within the expected timeframe, please contact your bank first, then reach out to us.
• ✦Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

6. Exchange Policy

• ✦We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
• ✦This ensures faster processing and a smoother experience for you.

7. Non-Refundable Items

• ✦Customized or personalized sarees made to order
• ✦Products that have been used, washed, or altered
• ✦Items without original tags and packaging
• ✦Gift cards and vouchers

8. Contact Us

For any refund or cancellation queries, please reach out to us at monikasfashion.test@gmail.com or call +91 7596 067 697 / +91 90292 09007. Our address: Gurugram, Haryana, 122505. Customer care is available Monday through Saturday, 10:00 AM – 6:00 PM IST.